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2.1 These general terms and conditions apply to all Services, Digital Services, and agreements with the Service Provider.
2.2 The Service Provider reserves the right to modify these General Terms and Conditions, following prior consultation and agreement with the Client, insofar as the changes are relevant to the offering or provision of Services and Digital Services. Any changes will be communicated to the Client in writing.
2.3 If, after written consultation, the Client does not agree to the proposed changes to these General Terms and Conditions, the Client is entitled to terminate the agreement in writing within 45 working days of receiving notification. Such termination will be effective on the date the changes would have taken effect. Any payments already owed by the Client will remain due.
2.4 The Service Provider shall perform its Services to the best of its ability and in accordance with the standards of good workmanship.
2.5 Basic support is included with all Services. Additional support requirements will be discussed individually with the Client and agreed upon separately as needed.
3.1 Deviations from the provisions in these General Terms and Conditions are only valid if they have been explicitly agreed upon in writing by the Service Provider in the agreement with the Client.
3.2 The applicability of any purchase terms or other standard terms of the Client is explicitly rejected.
4.1 The signed agreement grants the Client access to the portals and the subscribed Digital Services. The Client has the ability to create Users, which is managed by the Client. The Client is responsible for access management for these Users.
4.2 Security codes and tools are strictly personal and non-transferable. Users are required to keep these confidential. If a User knows or suspects that a security code or tool has been compromised, they must notify the Service Provider in writing.
4.3 The Client may designate employees and customers as Users, each receiving a secure login. The Client must provide the Service Provider with all necessary information for the provision of Digital Services.
4.4 The Client is responsible for owning and ensuring the proper functioning of the required hardware, software, peripherals, connections, and internet access necessary for using the Digital Services. The Client is also responsible for securing these systems.
4.5 The Service Provider grants the Client a non-exclusive, non-transferable license to access the portals and use the Digital Services for the duration of the agreement. The Client may authorize its customers to use the Digital Services, but only to the extent necessary for the Client’s service delivery and within the limitations described in the documentation provided by the Service Provider.
4.6 The Service Provider is entitled to temporarily disable or limit access to Digital Services for necessary maintenance or security concerns. Maintenance will generally take place outside CET office hours, unless urgent matters require it to occur during office hours, in which case it will only proceed after consultation with the Client.
4.7 The terms for electronic access tools (eTD), such as eHerkenning, apply to authentication tools used for submitting reports.
4.8 The Client must provide all reasonably required information in a timely manner to enable the Service Provider to deliver the agreed Services.
5.1 The Service Provider guarantees that the Digital Services meet the specifications described in the provided manuals and that the Services will be performed competently.
5.2 The Service Provider ensures the security of the Digital Services and will implement technical, logistical, and physical measures to protect the Client’s data from unauthorized access or destruction by third parties.
5.3 The Service Provider guarantees an availability of at least 95% annually for Digital Services and strives for 100% availability.
5.4 The Service Provider ensures that financial data of the Client is retained as long as necessary to comply with legal retention periods. This data will remain accessible during the retention period.
5.5 If the Client discontinues using the Digital Services, all Client data will be irreversibly deleted. Upon request, and at the Client’s expense, a copy of the data can be provided to enable the Client to meet its own record-keeping obligations.
5.6 The Service Provider will regularly release new versions of the Digital Services, which are thoroughly tested in advance. These updates will not negatively impact the functionality or availability of the Digital Services.
5.7 In the event of a service disruption, the Service Provider will begin resolving the issue within one working day, provided the disruption is not caused by telecommunications providers, electricity outages, or the Client’s own systems. Costs for resolving issues will only be charged to the Client if the disruption is due to the Client’s actions or failure to comply with the agreement.
6.1 The Agreement specifies the fees for the Services. Services are provided for a fixed term and billing period, as outlined in the signed Agreement. Payments for unused periods are non-refundable, except as stated under Clause 6.8 for multi-year contracts.
6.2 The Client is solely responsible for determining whether, and to what extent, it charges its own customers any applicable fees.
6.3 All payments to the Service Provider must be made in advance, unless expressly agreed otherwise in writing.
6.4 All prices are exclusive of VAT and any other applicable taxes or government-imposed charges. Prices are valid for the current calendar year unless otherwise stated.
6.5 Invoices will be issued to the Client and are payable within ten (10) days of the invoice date, unless otherwise agreed in writing. Supplied Technologies B.V. reserves the right, at its sole discretion, to suspend access to the Services in the event of late or non-payment.
6.6 If the Client disputes any invoice, such dispute must be submitted in writing within four (4) weeks of the invoice date. After this period, the invoice shall be deemed accepted.
6.7 In the event of late payment, statutory interest will apply from the due date. If payment remains outstanding following a second written reminder, the Service Provider may suspend access to the Services until full payment is received.
6.8 Unless otherwise agreed, multi-year contracts — including those signed using promotional pricing or discount codes — must be prepaid in full. If such an agreement is terminated early, the Client will be eligible for a 50% refund of the remaining unused full calendar years.
7.1 The Service Provider will ensure strict security to prevent unauthorized access to the Digital Services. This includes segregation of databases and controlled user permissions.
7.2 Clients must ensure individual accounts are created for each User.
7.3 Only users with valid authentication tools have access to the digital services. These tools are valid for the period agreed upon in the contract between the Client and the Service Provider. The Client is required to create a separate user account for each individual and to inform users of the applicable rules.
7.4 The Service Provider is authorized to change identification, authentication, and/or access tools, or to require the Client to do so if deemed necessary for the proper functioning of the digital services. The Service Provider will ensure such changes have minimal impact on users.
7.5 If the Client knows or suspects that confidential information related to one or more identification, authentication, and/or access tools is known to or may be known by unauthorized third parties, or in the event of loss, theft, or misplacement of such tools, the Service Provider must be notified immediately so that necessary measures can be taken.
7.6 The Client is always responsible and liable for all use and/or misuse of digital services made via its connection and/or using its identification, authentication, and/or access tools.
7.7 The Client must ensure that its customers comply with the same security regulations as agreed upon between the Client and the Service Provider. The Client must not allow any practices that lead to careless handling of user accounts.
7.8 If the Client or the Client's customer stores data from digital services locally on their own computer, the Client is solely responsible and liable for this storage.
7.9 The Service Provider is permitted to implement technical (physical and/or digital) measures to protect the digital services. If the Service Provider has implemented security measures through technical protections, the Client is not allowed to remove or bypass these measures, except as permitted under the Copyright Act of 1912.
7.10 The Client is free to choose the manner in which it contracts with its customers concerning digital services. The Client must impose the same security regulations on its customers as those it is obligated to comply with under this agreement.
8.1 All intellectual or industrial property rights related to the digital services, as well as any data and information provided to the Client by the Service Provider (including modifications) and other software, services, and resulting products, remain exclusively with the Service Provider. Nothing from or related to information, services, and resulting products may be reproduced and/or disclosed in any way, whether written or digital, without written permission from the Service Provider, except as stated in this article. This does not affect the ownership of products/data created by the Client or exchanged via the portal with its customers.
8.2 All intellectual property rights related to data provided by the Client or its customers remain with the Client and its customers. Nothing from or related to the data may be reproduced and/or disclosed without written permission from the Client or its customers, except as stated in this article.
8.3 The Client is not permitted to remove or alter any indications of copyright, trademarks, trade names, or other intellectual or industrial property rights included in the digital services, including indications of confidentiality and secrecy.
8.4 By entering into the agreement for digital services, no intellectual property rights related to the digital services are transferred to the Client or any third parties. The Client is granted a non-exclusive, non-transferable right to use the digital services solely within its own organization or for its customers to support their internal operations during the agreement term.
8.5 The Service Provider indemnifies the Client against third-party claims alleging that the use of digital services infringes intellectual property rights of a third party, provided that:
9.1 The Service Provider is obligated to maintain confidentiality concerning all data and information provided by the Client. Measures have been implemented to protect the Client's interests, and the Service Provider indemnifies the Client against any claims of breach of confidentiality.
9.2 The Client agrees to use the digital services provided by the Service Provider only for their intended purpose.
9.3 The Client agrees to maintain confidentiality concerning the digital services provided by the Service Provider and not disclose them to third parties except to authorized customers with legitimate reasons to access the data.
9.5 Both the Service Provider and the Client will maintain strict confidentiality regarding confidential information exchanged during the execution of the agreement, except in cases where:
10.1 The Service Provider is liable for shortcomings in the execution of services resulting from negligence. Liability for damages is limited to the amount paid by the Client to the Service Provider in the last 12 months under this agreement.
10.2 The Service Provider is not liable for damages resulting from internet connectivity issues, unauthorized data breaches, or inadequate security measures taken by the Client.
11.1 The term of the agreement is specified in the contract.
11.2 Obligations that by their nature extend beyond the termination of the agreement remain enforceable.
11.3 If either party files for bankruptcy or suspends business operations, the other party may terminate the agreement immediately.
11.4 The client can terminate this agreement with at least 60 days prior written notice to the other party
13.1 In addition to these General Terms and Conditions, a data processing agreement will be entered into with each Client.
14.1 This agreement is governed by Dutch law.
14.2 Disputes will be submitted exclusively to the competent court in Amsterdam, unless resolved amicably.
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